Work Experience

Senior SRE

DevOps Engineer

Key Achievements:

• Deployed and maintained serverless applications using AWS Lambda and EKS, improving deployment speed by 40% and reducing infrastructure costs by 25% through optimized resource utilization.
• Built and automated infrastructure with Terraform Cloud, version-controlled in GitHub Enterprise, enabling 100% reproducible environments and cutting provisioning time from days to hours.
• Resolved critical OS-level incidents across Linux and Windows, reducing mean time to resolution (MTTR) by 35% and ensuring 99.9% uptime for production systems.
• Streamlined multi-team cloud provisioning using Snow Commander, increasing resource allocation efficiency by 30% and improving governance with automated approvals and reporting.
• Implemented GitOps workflows with ArgoCD across GKE, AWS, and Azure, standardizing deployments and reducing release errors by 45% while accelerating delivery cycles.

Support Engineer

Key Achievements:

• Delivered L1/L2 support across AWS, Azure, and GCP, achieving a 98% SLA compliance rate and reducing escalations to L3 by 40% through proactive troubleshooting.
• Managed service tickets and incidents, consistently meeting input queue SLAs and improving response time by 35%, which enhanced overall customer satisfaction.
• Resolved critical infrastructure and OS-level issues (Linux/Windows), reducing mean time to resolution (MTTR) by 30% and ensuring 99.9% service availability.
• Administered Terraform Cloud environments and GitHub Enterprise configurations, enabling reliable Infrastructure as Code workflows and cutting environment drift incidents by 25%.
• Provided support for Snow Commander and infrastructure automation, streamlining multi-team provisioning and reducing manual resource requests by 40%.

DevOps Engineer

Key Achievements:

• Delivered L1/L2 support across AWS, Azure, and GCP, achieving a 98% SLA compliance rate and reducing escalations to L3 by 40% through proactive troubleshooting.
• Managed incident and service ticket queues, consistently meeting SLAs and improving average response time by 35%, boosting customer satisfaction scores.
• Resolved critical Linux and Windows infrastructure issues, reducing MTTR by 30% and ensuring 99.9% system uptime for production workloads.
• Administered Terraform Cloud environments and GitHub Enterprise configurations, ensuring 100% reproducible deployments and reducing environment drift incidents by 25%.
• Enhanced provisioning efficiency by supporting Snow Commander users and automating infrastructure requests, cutting manual approval times by 40%.

Key Achievements:

• Implemented the “Apps of Apps” pattern in ArgoCD, standardizing Kubernetes deployments across multiple teams and reducing onboarding time for new applications by 50%.
• Configured Kubernetes pod roles with fine-grained RBAC for Jenkins pipelines, enabling secure API access and reducing credential-related incidents by 100%.
• Developed reusable GitHub Actions workflows and published actions to the Marketplace, cutting CI/CD setup time by 40% and driving adoption across engineering teams.

Key Achievements:

• Designed and maintained CI/CD pipelines with AWS CodePipeline, CodeBuild, and CloudFormation, reducing deployment times by 45% and enabling automated, zero-downtime releases.
• Led application deployments to Kubernetes clusters, improving release reliability and achieving 99.9% service availability through automated rollouts and rollbacks.
• Built and optimized Docker images for microservices, reducing image size by up to 60% and cutting container startup time by 30%.
• Developed CI/CD pipelines tailored for Java Spring Boot applications, standardizing build/test/deploy processes and accelerating delivery cycles by 40%.

Key Achievements:

• Designed and maintained CI/CD pipelines with AWS CodePipeline, CodeBuild, and CloudFormation, reducing deployment times by 45% and enabling automated, zero-downtime releases.
• Built a company-wide solution for Kubernetes and Docker adoption by creating Terraform templates and Kubernetes manifests, enabling teams to deploy clusters and applications with minimal setup.
• Accelerated project delivery: a 12-month initiative was completed in just 4 months thanks to rapid understanding of business needs and fast iteration, reducing adoption time by 67%.
• Standardized infrastructure deployments with reusable Terraform modules, ensuring consistency across projects and cutting cluster provisioning time from days to hours.
• Facilitated developer onboarding by providing ready-to-use Kubernetes definitions and Docker templates, reducing setup effort by 50% for new projects.

During my tenure at Melt Studio, I contributed to two distinct projects in different capacities, first as a Full Stack Developer and subsequently as a DevOps Engineer.

Full Stack Developer | Feb. 2020 – Ago. 2020

Project: SUYO

Key Achievements:

• Contributed to core application feature development using Django for the backend and React for the frontend.
• Implemented new functionalities and developed a role-based permissions system leveraging the company's internal permissions framework.
• Deployed Django applications as AWS Lambda functions, improving scalability and reducing infrastructure costs.
• Delivered the React frontend through AWS CloudFront, ensuring high availability and low-latency global distribution.

DevOps Engineer | Ago. 2020 – Nov. 2020

Project: HQIF Platform

Key Achievements:

• Designed and implemented a cloud migration strategy to transition a legacy application to Kubernetes, modernizing the infrastructure and improving scalability and reliability.
• Built Infrastructure as Code (IaC) solutions with Terraform to provision an Amazon EKS cluster, reducing setup time from weeks to hours and ensuring reproducible deployments.
• Created approximately 40 Dockerfiles to containerize all required services, standardizing builds and reducing environment inconsistencies by 70%.
• Implemented AWS ECR as a centralized container registry, streamlining image storage and distribution while improving security and CI/CD integration.

My primary role at Softpymes was to containerize the application using Docker and deploy it to a Kubernetes cluster, demonstrating that the application was production-ready for containerized and orchestrated environments. Additionally, I was responsible for automating the build process for Docker images using Jenkins.

Key Achievements:

• Deployed applications to development and production environments using Docker, Docker Compose, and Kubernetes, standardizing release processes and improving reliability.
• Automated CI/CD pipelines in Jenkins to compile Docker images and push them to container registries, reducing manual effort and accelerating delivery cycles by 40%.
• Developed Python applications with Flask and Django, enabling new features and services aligned with business requirements.
• Created automation scripts in Bash and Python, streamlining repetitive tasks and reducing manual operational workload by 50%.